Privacy Policy (Wonderfully Grace / The Wandering Snail)

Website: wonderfullygrace.com
Contact email: [email protected]

This Privacy Policy explains how we collect, use, store, and share your personal data when you use wonderfullygrace.com, including when you subscribe to The Wandering Snail.

1) What data we collect

Information you give us

When you subscribe, contact us, or sign up for updates, you may provide:

  • Name
  • Email address
  • Postal address and country
  • Any message you send us (for example, support emails)

Information collected automatically

When you visit our website, we may collect:

  • IP address
  • Device and browser information
  • Pages viewed and actions taken on the site
  • Approximate location (based on IP)

This is typically collected via cookies and similar technologies. See “Cookies” below.

Payment information

Payments are processed by our payment provider (Stripe). We do not receive or store your full card details. We may receive limited payment-related information such as payment status, the last 4 digits of a card, and transaction IDs.

2) How we use your data

We use your personal data to:

  • Set up and manage your subscription
  • Take payment and prevent fraud
  • Prepare and post your monthly mail
  • Contact you about your subscription (for example, dispatch updates, account issues, or changes to the service)
  • Respond to your emails and support requests
  • Improve our website and understand how it is used (analytics)
  • Send marketing emails only if you have opted in (you can unsubscribe at any time)

3) Our lawful bases for processing

Under UK GDPR, we rely on these lawful bases:

  • Contract: to provide your subscription, take payment, and deliver your mail.
  • Legal obligation: where we must keep records for tax or legal reasons.
  • Legitimate interests: to run and improve our business, keep our website secure, and prevent fraud (we balance this against your rights).
  • Consent: for marketing emails and non-essential cookies, where required.

4) Who we share your data with

We share personal data only when needed to run the subscription and website, including with:

  • Payment processors (for example, Stripe) to take payments and manage subscriptions.
  • Delivery and postage services (for example, Royal Mail) to post your monthly mail.
  • Website/hosting and technical providers (for example, hosting, security, performance tools).
  • Email providers (for example, to send essential subscription emails, and marketing emails if you opt in).
  • Professional advisers if needed (for example, accountants) and only where necessary.

These providers process your data only to provide services to us, and where required, under appropriate data protection terms.

5) International transfers

Some of the services we use to run wonderfullygrace.com and The Wandering Snail may store or process personal data outside the UK. Where this happens, we take steps to make sure appropriate safeguards are in place to protect your information.

6) How long we keep your data

We keep your data only as long as necessary:

  • Subscription and delivery details: while your subscription is active, plus a reasonable period afterwards to handle support issues and records.
  • Order and payment records: typically up to 6 years to meet tax and accounting obligations.
  • Support emails: as long as needed to resolve the issue, then archived or deleted periodically.
  • Marketing email details: until you unsubscribe or ask us to delete your data.

7) Your rights

You have rights under UK GDPR, including the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data (in some circumstances)
  • Restrict or object to processing (in some circumstances)
  • Data portability (in some circumstances)
  • Withdraw consent at any time (where we rely on consent, for example marketing)

To exercise your rights, email [email protected].

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

8) Cookies

Cookies are small files stored on your device.

Essential cookies

These are needed for the website to work properly (for example, security and basic functionality). They cannot be switched off.

Non-essential cookies (analytics/marketing)

We may use cookies for analytics and performance to understand how the website is used and to improve it. Where required, we will ask for your consent before setting non-essential cookies.

You can also control cookies through your browser settings.

9) Keeping your data safe

We use reasonable technical and organisational measures to protect your personal data. No method of transmission or storage is 100% secure, but we work to protect your information.

10) Children

This website and subscription are not intended for children under 16. If you believe a child has provided us with personal data, contact us and we will take steps to delete it.

11) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on wonderfullygrace.com 

12) Contact

If you have questions about this policy or your data, email: [email protected]